On-Time Guarantee

GuaranteeON-TIME GUARANTEE

We Guarantee - It's on time, or it's on us.

 

We take the stress away from your last minute print needs with an on-time guarantee. In the unlikely event that we fail to meet your guaranteed urgent job dispatch deadline that we agree to accept, we'll give you a print credit that is equal to the entire value of your order for that item.

Most of our print items have a guaranteed turnaround (we're working on the rest), and our quote will include an agreed dispatch time and or date so you can be confident your print will be ready on time.


Same Day Print Items
Submit print ready artwork by 10am on day of order for most same day print items and it will be ready for dispatch by 4pm


Please note our print service is dependent on printed product, volumes required and/or design requirements for the project. We reserve the right to refuse any jobs which we believe we cannot meet the turnaround time required and deliver a quality outcome. We have not turned down a job or missed an agreed deadline yet, and where needed can advise on suitable solutions when you are faced with challenges which push the limitations.

For longer turnarounds, approve your artwork by 3pm and your order will be available for collection 1, 3, 5 or 7 working days later. For instance, an item with a 3 day guaranteed turnaround means approve Monday, collect Thursday. 5 working days: approve Monday, collect the following Monday.

If you're supplying artwork electronically, please allow up to 24 hours for us to check it. If you need your job urgently or same day, please give us a call ASAP to confirm we have received it.